The High-Ticket Sales Cycle
Plastic surgery is not an impulse buy. From the moment a prospective patient downloads a pricing guide or requests a consultation, they may take months to make a final decision. If your follow-up consists of a single phone call, you are losing millions in potential revenue.
The Pre-Consultation Nurture
When a lead books a consult, the goal is to eliminate no-shows and build authority. Studio Escrow automates this sequence:
- Immediately: Confirmation SMS and Email with a welcome video from the surgeon.
- 2 Days Before: Email detailing what to expect during the consult and a link to a before/after gallery.
- 24 Hours Before: SMS reminder asking them to reply "YES" to confirm.
The Post-Consultation Follow-Up
The patient leaves the office with a quote. Now what? Instead of relying on your patient coordinator to remember to call them next Tuesday, the CRM takes over.
An automated pipeline moves them to "Consult Completed." Over the next 30 days, they receive a carefully crafted drip campaign featuring patient testimonials, financing options, and answers to common fears regarding recovery.
Automation with a Human Touch
The beauty of Studio Escrow's CRM & Automations is that it feels entirely personal. The emails come from the coordinator's address, the texts feel conversational, and the AI alerts your team exactly when a lead is "hot" and needs a personal phone call.